Round one concord7/31/2023 Located in Benicia, Best Western Plus Heritage Inn is within a 5-minute drive of Benicia Capitol State Historic Park and Studio 41. This property needs to be shut down! It’s not suitable for or acceptable for anyone to stay, much less Covid -19 standards.not to mention the deplorable behavior conducted by the inept staff!! Negative stars!!! Now, I have no choice but to sue the hotel, report them to the health department, hotel association, attorney general, and consumer protection agency. Another thing is when I go to hotels for long stays for work like this I actually bring my own sheets and bedding, which makes this whole ordeal outrageous. I then had to call my employer and explain the nonsense that was happening and have them book me into a different hotel. Then informed me if I didn’t give them another $200, I would have to leave the hotel. They refused to show me any proof of any stain, even though I did not use the bed. This was confusing because they knew I was not at the hotel and en route back there. When I returned to the hotel they were at my room, it appeared they exited my room, but when they saw me they turned and knocked on the door. They said they wouldn’t keep it to show me, but instead had a picture. I told them to keep the sheet as I would be back there in 10 minutes. So, I decide just to go get dinner and I get a call from the hotel stating that I will need to come pay the additional $200 deposit because they are keeping my initial $200 deposit because the sheets have a stain on them that is body fluid and will not be able to be removed. ( it’s worth staring my fellow employees did not have to pay a $200 deposit using their own personal credit cards). Somehow, they decided they could transfer my already paid deposit to the new 2 week stay. I informed them that it was paid for by my employer, However, they still wanted to charge me another $200 deposit. The bathroom was filthy, I did not even use the beds or shower, I went to work and came back and requested a bottom floor room, with a queen bed (the room my work book and paid) and I was told they needed my credit card for another $200 deposit. I get to the room which is dirty, has trash under the bed and on top of tv cabinet, tables and furniture dusty and dirty, the worst condition possible. I asked for AAA discount, but did not receive that, or allow me to boook on my app ( only $97)because the night had already ended. When I arrived the person working said that I had to pay for an additional day, which was fine, but, he charged me $147 for the partial day and a $200 deposit. I was told that would not be be necessary, as there were rooms available. I called the evening before I was to check in and said I needed to check in around 4 am in the morning, asking if I need to pay for an additional day. Clarion Hotel in Concord, CA was where employer booked my stay for 2 weeks (and was to be future stay until December.
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